Here you will find answers to some of the most frequently asked
questions about our product/service. If you have any additional
questions, please don't hesitate to contact us.
All website and marketing agreements are month to month.
We do not require a cancellation fee. If you choose to
cancel and resign at a later date we will require you to
resign a new subscription but we will waive the initial
We can not provide you any of our clients personal
information, but please take a moment to check out our
reviews and portfolio.
We have experience working with many variations of
businesses from all industries, small medium and large in
size. At Thrasker, we analyze the market and competition
of every potential client prior to signing to ensure we
are the appropriate company for your business.
At Thrasker, we offer high-end website design and
development, digital and print marketing, and graphic
design and branding.
All of our pricing is month to month subscriptions,
outside of one-off projects. Please head over to our
pricing page to learn more about our in-depth pricing and
pick the right plan for your needs.
No, you do not. If you would like to get started without
speaking with someone on our team please head over to our
pricing page to get started. Once you have chosen a plan
and successfully signed up, you will receive an onboarding
form we require to get started on your project. Once
received we will contact you further.
Our basic plan does not offer a dedicated project manager
on your project, but our entire team are always available
to assist in any questions or concerns you may have during
the build out of your project. We do offer subscriptions
that have a dedicated project manager. To learn more,
please head over to our pricing page.
Every company, be it small or large, needs to legitimize
their business existence online. This can be done as
simply as allowing your business to be found in a
directory with no corresponding website. Or, you can give
your current and potential customers the ability to learn
about your business and decide why your company is best
for them. The most important reason for a website is to
allow customers to find you and provide them with a call
Websites can be simple and informative, or they can
feature many different types of add on options to optimize
the customer experience. Your determination of the
complexity and functionality needed for your website will
decide which type is best for your business. Thrasker can
design any type of website for any industry. And, we offer
a rate that is priced much less than our competition to
give you exactly what you need.
Under the Thrasker Subscription Agreement, you will not
own your website once the full contract price has been
satisfied. If you want to own your website, we can discuss
an option that will suit your needs.
Once your website is finalized upon your approval and
launched, maintenance and the majority of updates are
included in the cost of your monthly subscription fee.
Updates that are more complex and require changes outside
the scope of the original agreement will be billed at an
hourly rate for completion. Thrasker will have your
updates implemented usually within 24 to 48 hours.
From the receipt of your deposit to the go live date,
usually takes 4-6 weeks of design and review for approval.
This timeline can be longer or shorter depending on your
responsiveness in providing content and approvals for
Your website will be accessible on all mobile devices.
Every website designed by Thrasker will have full
functionality on all devices to make sure your customers
have access to your site at all times.
There is no better expert on what you say and show on your
website than you, the business owner. Thrasker will work
with you every step of the way to design the site exactly
to your specifications. We also have access to an
unlimited amount of stock photos that can be used in your
design. If you absolutely do not have the time to write
and submit your own content, Thrasker can offer a package
that will provide content for you.
As part of our subscription agreement, Thrasker will host
your website as part of your subscription fee and that
includes maintenance and updates. For clients that opt for
a development agreement that will provide ownership of the
website to the client, a monthly hosting, maintenance, and
update fee will apply.
Although we specialize in digital marketing, our team is
advanced in traditional methods of marketing and we are
happy to assist where we can. Please contact us if youre
interested in learning more on how we can assist in your
print marketing needs.
We will not share their account information with you, but
we are comfortable sharing how we have provided success to
their business and how we can do the same for you.
Marketing reports are given quarterly and more frequently
upon request. When signing with us for digital marketing
services, we will invite you to a private Slack channel
with our digital marketing team. Our team will be
available at all times and they are happy to provide any
information on your account. This Slack channel is where
all future discussions will take place moving forward.
Creating content typically involves several steps, such as
researching the target audience, developing content ideas,
creating outlines and drafts, editing and refining the
content, and finally publishing the campaign. The process
may vary depending on the type of content being created
and the specific needs and goals of the client.
We stay up-to-date with the latest marketing trends and
technologies through various methods such as attending
industry events, subscribing to industry publications, and
participating in online communities. We also conduct
regular research and testing to stay informed about new
tools, platforms, and strategies. Additionally, we have
ongoing training programs to ensure our team members are
up-to-date with the latest developments in the field.
When changes or adjustments to the marketing strategy are
necessary, our team follow a collaborative process with
our clients. This process involves analyzing data and
feedback, discussing goals and objectives, and exploring
new tactics or channels. Our team provides recommendations
for how to adjust the strategy to achieve better results.
Communication and transparency are key to ensure the
client is informed and involved throughout the process.
Graphic design is the process of creating visual content
to communicate a message or idea. It's important for
businesses because it helps to establish brand identity,
communicate information effectively, and make products or
services more visually appealing to customers.
At Thrasker, we offer a range of design services,
including logo design, brand identity, web design, print
design, packaging design, and digital marketing design.
Absolutely! We have a team of experienced designers who
can create a custom logo that aligns with your brand
identity and communicates your message effectively.
Our design process begins with a consultation to
understand your goals and vision. We then create a design
concept and work with you to refine it until you are
satisfied. The length of the design process varies
depending on the complexity of the project and the number
of revisions required.
We take the time to understand your brand identity and use
that as a foundation for our design work. We also work
closely with you throughout the design process to ensure
that the final product meets your expectations.
Yes, we have a portfolio of previous design projects that
we are happy to share with you. Please visit our clients’
tab in our main menu.
We are happy to accommodate revisions or changes to the
initial design. We work with you to understand your
feedback and make any necessary adjustments until you are
satisfied with the final product. Any additional fees
outside our discussed deliverables will be presented
We provide final designs in a variety of file formats,
including vector files, PNGs, and JPEGs.
Yes, we offer printing services for designs such as
business cards, brochures, and other marketing materials.
Our design services are priced based on the scope of the
project. We do offer package deals and discounts for
ongoing design work.
Yes, we can work with existing brand guidelines and design
standards to ensure consistency across all marketing
Yes, we offer design services for social media and online
advertising campaigns, including designing social media
graphics and display ads.
We have extensive experience with responsive web design
and understand how it affects graphic design. We design
with the user experience in mind, ensuring that the design
works across all devices and screen sizes.
Our designers attend conferences, read industry
publications, and participate in online design communities
to stay up-to-date with design trends and technology
Yes, we offer ongoing graphic design subscriptions to
ensure that your marketing materials continue to meet your
business needs over time.
Social media marketing is the process of using social
media platforms to promote your business and engage with
your audience. It's essential for businesses because it
allows you to reach a wider audience, build brand
awareness, and engage with customers more personally and
The social media platforms your business should be active
on depend on your target audience and business goals. At
Thrasker, we can help you determine which platforms are
best suited for your business and create a strategy for
Social media posting frequency depends on the platform and
your business goals. However, we generally recommend
posting on a consistent schedule, at least several times a
week, to maintain engagement with your audience.
The type of content you should post on social media
depends on your business goals and target audience. At
Thrasker, we create a variety of content, including
graphics, videos, blog posts, and infographics, to keep
your audience engaged.
Yes, we can create social media content for your business,
including graphics, videos, and blog posts. Please visit
our pricing page to learn more about our offerings.
We take the time to understand your brand identity and
create social media content that aligns with it. We also
work closely with you throughout the process to ensure
that the content meets your expectations.
Yes, we can manage your social media accounts on your
behalf, including creating content, posting, and
monitoring engagement. Our social media management
subscriptions can be found on our pricing page.
We do not respond to comments or messages on your behalf.
If we see a negative comment that could impact the
performance of an ad campaign, we will remove the comment.
Otherwise, it is the business owners’ responsibility to
answer all messages and comments pertaining to their
business on their business's social media pages.
Yes, we offer training and consulting services for
businesses looking to improve their social media. Please
contact us to book your starter lesson.